How we deliver our care
Patient care at Upwell is delivered in an innovative, collaborative and inspiring setting.
At Upwell, your health practitioner will work with you to develop a detailed treatment pathway which will answer four key questions:
- What’s wrong with me?
- What caused it?
- How long will it take me to get better?
- What is the investment from me?
Your treatment plan is goal-based so that we can track your progress and so that you never feel like you are floating.
We believe in educating you right from the start. We take the time to investigate and then diagnose your condition and then use some of the world’s best technology to help you understand it.
First, we empower you and then we work as a team to achieve your recovery goals. This includes access to our best in industry fitness and rehabilitation technology and equipment, including a NASA-designed anti-gravity treadmill.
Our team will collaborate to determine the best possible approach to your treatment and recovery. In some cases, this may mean a referral to another Upwell service. But rest assured, you will only have to tell your story once.
For people with more complex conditions requiring multiple Upwell services, we offer collaborative patient consults with your Upwell care team.
At Upwell, we are committed to providing the best possible care to our patients.
This means delivering some of the longest appointments in the industry so that you receive the necessary education, treatment and support to aid you in your recovery.
This is our longer appointment PROMISE.
For example, we have extended our standard initial physiotherapy appointment to 45 minutes, while our standard subsequent/follow-up physiotherapy appointment has been extended by 50% to 30 minutes.
We also then offer you additional value by providing you access to our best in industry fitness and rehabilitation technology and equipment after your one-on-one time with your Physiotherapist. In this example it means your total appointment time can be between 45 minutes and an hour.
We also spend extended periods of time on follow-up to ensure the highest quality care (we often hear our clients complaining about a lack of follow-up in past healthcare experiences). This may include communicating with your other healthcare professionals, ordering tests, adjusting your plan or online exercise program and talking to family members who may be supporting your journey.
We feel this offers excellent value to our community of patients but more importantly, it gives us the best chance possible to help you achieve optimal health and well-being.