For many reasons, in-person access to your healthcare clinic may not always be possible, which is why Upwell Health Collective provides Online Video Consults to clients across the country needing our services.

We are so grateful that we can deliver Online Video Consults at Upwell, during the current COVID-19 global outbreak. 

What is an Online Health Consultation (Telehealth)?

Online Video Consults are going to become an integral part of the healthcare industry in the current landscape due to COVID-19. Your health and access to a high level of healthcare services doesn’t have to stop. We live in a world of endless information and what to make sure you’re getting the right information regarding your health.


At Upwell Health Collective, many of our clients already utilise online video consultations and we are increasing awareness of this service due to the COVID-19 situation. We are extremely confident in our ability to assist you in achieving your health goals through our online consultations.

Online healthcare consultations are very similar to your normal healthcare appointments but you get to stay in the comfort of your own home and access your care through your screen.


A common misconception is that online consults are of lesser value than in-person sessions. but the facts are that 75% of our face-to-face consults are made up of non-contact interactions. These include an in depth interviews to identify why you are here and your healthcare goals. This information will then inform how we develop your customised clinical pathway.


At this point, we also do a thorough movement analysis and assessment of your range of motion (ROM), give you a specific diagnosis and follow-up with tailored education and advice. Most importantly we can then create your individualised rehabilitation program utilising basic equipment around the home to facilitate treatment. 


Your online video consult (telehealth) will consist of:


  1. Complete subjective assessment to ensure we have a clear picture of your presentation.
  2. Complete objective assessment to ensure we know how you are moving an where your deficiencies are.
  3. Diagnose your condition and educate you through our digital software.
  4. Take you through a range of exercises.
  5. Demonstrate self-release & self-massage techniques.
  6. Offer movement and activity modification advice.
  7. Answer and address any concerns you may have in regards to your current program or progress.
  8. FREE ‘smartphone-based’ rehabilitation app with all of your exercises and treatments.
  9. Send you resources and treatment materials.


Further advantages of online healthcare consultations include;


  1. Flexible appointment times,
  2. Not having to deal with traffic and parking,
  3. For parents, there is no need to arrange your appointments around you child or engage a baby-sitter and;
  4. Prevent your pain and symptoms going untreated and digressing, despite not being able to attend our centre in-person.

Despite how much our clients love coming into the beautiful environment and community we have built, in the current landscape, online video consultations is an incredible alternative during times where it may be easier for you to stay home.


Who can use online consultations (telehealth)?

Essentially, anybody can use telehealth provided they have a screen such as a computer, laptop, tablet or phone, and the application (software) of which we provide free of use. The majority of our online video consults (telehealth) are with clients who: 


  • Are restricted from travel due to health reasons, which is especially important at the moment where some people may find it more difficult to move around the community,
  • Live in remote areas with limited access,
  • Simply enjoy engaging with their healthcare practitioner from the comfort of their own home
telehealth consulting

How does an online video consult (telehealth) work?

All you need for your online video consult (telehealth) is:


  1. Access to a computer, laptop, tablet or phone,
  2. A comfy area to sit down with an appropriate setup for your device,
  3. Some space surrounding you for when we get to the active part of our session.

The active component of your online video consult (telehealth) may include home exercises, self-massage, mobility work or stretching.


Once you are all setup with the above we simply:


  1. Get you to download our free video consult (telehealth) app (physitrack) from your app or play store.
  2. Send you an access code to join our session and:
  3. We’re ready to go!


It really is that simple. No tech ‘jargon’ or complex instructions to follow, even our Dad’s can do it! ha!


What conditions can be treated using online video consults (telehealth)?

With the creativity and innovation of our team here at Upwell, as well as basic items around the house, we can treat anything thought out online video consults (telehealth) that we would otherwise treat face-to-face in our centre. If you don’t have access to basic items, we are also offering all Upwell clients small equipment packages of your absolute essentials consisting of items like foam rollers, muscle release balls and resistance bands.


With a large team of collaborative health professionals at Upwell Health Collective, we can treat the following conditions via online video consults (telehealth).


Our Physiotherapists and Myotherapists commonly treat:


  1. Lower back pain
  2. Neck pain
  3. Headaches and migraines
  4.  Hip, knee, shoulder and lower limb injuries. 


We also have our amazing team of Exercise Physiologists who work with individuals requiring assistance with:


  1. Diabetes 
  2. Cardiovascular disease
  3. Osteoporosis
  4. Sports performance & rehabilitation
  5. Strength and conditioning
  6. Weight management
  7. General deconditioning. 


And of course our podiatrists will cover anything related to the foot and ankle including:


  1. Heel pain
  2. Plantar fasciitis
  3. Stress fractures
  4. Arthritic complaints
  5. Adolescent injuries (e.g. severs disease)
  6. Diabetic foot care


Another specialised service offered through our Zebras Australia program here at Upwell is the treatment of chronic, invisible illnesses such as:


  1. Fibromyalgia
  2. Chronic fatigue
  3. Postural Orthostatic Tachycardia Syndrome (POTS)
  4. Ehlers Danlos Syndomre (EDS)

Book Via Phone or Email:


  1. Call: (03) 8849 9096 to book with our friendly reception team
  2. Email:
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